Cancellation Policy

Ironline currently offers monthly and annual billing for the published Owner-Operator, Team, and Growth plans. Scale and other commercial arrangements may use the billing schedule stated in an accepted order form.

Monthly subscriptions renew each month until canceled. Annual subscriptions are billed upfront and renew once per year until canceled.

Annual self-service billing provides twelve months for the price of ten at the price shown during checkout. Published prices and team ranges are described on the Pricing page and in the Terms of Service.

A Workspace Owner can cancel through subscription settings, the Stripe customer portal where available, or by contacting Ironline support.

Cancellation stops the next renewal. You do not need to provide a reason, although feedback is welcome.

A support request submitted before a renewal should clearly identify the Workspace and state that cancellation is requested. Ironline will use the received timestamp and account records to review any timing dispute.

Cancellation normally takes effect at the end of the current paid period: the current monthly period for monthly billing or the current annual period for annual billing.

Access continues through that paid date unless the Workspace is suspended for security, fraud, abuse, nonpayment, provider requirements, or legal reasons.

A separately accepted Scale or commercial order form controls if it states another termination or notice process.

After the effective cancellation date, the Workspace may be deactivated and users may no longer access the service.

Reactivation may require a new subscription under then-current pricing and plan eligibility. A previously canceled promotional or founding rate is not automatically restored.

Canceling the subscription does not cancel or refund separate third-party provider services that the customer controls directly.

Annual subscriptions are billed upfront. Canceling stops the next annual renewal but does not automatically create a prorated refund for unused months.

The Workspace normally remains available through the paid annual period unless access is suspended for a reason described in the Terms.

Contact support promptly if you believe an annual charge was duplicated, processed after a timely cancellation, or otherwise incorrect.

Payments already processed are generally nonrefundable, including monthly charges, annual upfront charges, and completed implementation or custom work.

Exceptions may be made for duplicate charges, confirmed billing errors, an expressly stated written guarantee, or where applicable law requires a refund.

No automatic prorated refund is provided for unused time. Any approved refund is returned through the original provider where practical and may take additional provider or banking time to appear.

A Workspace that changes team size may be eligible for another Ironline plan. Contact support before canceling if you want to review a move between Owner-Operator, Team, Growth, or Scale.

Billing-management tools may not support every plan change directly. Ironline will explain the effective date, amount, and any proration before a new recurring price is authorized.

Existing continuous Founding Customer subscriptions keep their established rate while eligible and active. Ending that subscription or deliberately moving to another plan may end the founding-rate arrangement.

Before the paid period ends, the Workspace Owner should download available reports and request any supported export needed for business continuity.

Ironline will make reasonable efforts to provide supported exports where practical, but not every internal configuration, provider object, audit artifact, or derived record can necessarily be reproduced in another system.

After deactivation, information may remain temporarily for billing, security, legal, backup, or recovery purposes. Recovery is not guaranteed after the applicable retention period.

If a recurring payment fails, Ironline or its payment provider may retry the payment and send billing notices. Access may be restricted or suspended while the balance remains unresolved.

Continued failure, fraud indicators, provider action, or a material Terms violation may result in cancellation or termination. These actions are separate from a customer-requested cancellation.

Contact Ironline support first when practical so account records, cancellation timing, and provider evidence can be reviewed quickly.

Using a card-provider dispute does not remove payment obligations that were validly authorized. Ironline may restrict access while a disputed subscription payment is unresolved, but will review good-faith billing-error reports and provider outcomes.

Use ironlineoffice.com/support or call 870.819.1018 for cancellation, plan-change, export, or billing-error questions.